Privacy Policy

1. Introduction and Scope

Cerebrax Mentiq ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information through our website (cerebrax-mentiq.com) and related services. This policy applies to all visitors and users of our website and services.

2. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, company name, job title, and other information you provide through contact forms or inquiries.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent, and referring URLs.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze site usage.
• Device Information: Device type, operating system, and device identifiers for technical and analytical purposes.

3. How We Use Your Information

We use collected information for:

• Responding to inquiries and providing customer support
• Sending newsletters and marketing communications (with consent)
• Improving website functionality and user experience
• Analyzing usage patterns and site performance
• Complying with legal obligations
• Developing new services and features
• Fraud prevention and security purposes

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, and customer support
• Legal Requirements: When required by law or in response to legal processes
• Business Partners: With your consent for specific partnerships or collaborations

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy. Contact information is retained for customer service and marketing purposes unless you request deletion. Usage data is typically retained for 12 months for analytical purposes, after which it is deleted or anonymized.

6. Your Rights Under Taiwan Data Protection Law

Under Taiwan's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability (where applicable)

7. International Data Transfers

If your personal data is transferred outside of Taiwan, we ensure appropriate safeguards are in place. All transfers comply with applicable data protection laws and regulations.

8. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided personal information, we will take steps to delete such information and terminate their account.

9. Security Measures

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data. However, no security system is impenetrable, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies to enhance functionality and analyze usage. For detailed information about our cookie practices, please refer to our Cookie Policy. You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries, please contact:

Cerebrax Mentiq
Email: privacy@cerebrax-mentiq.com
Phone: +886-2-2158-7891
Address: No. 88, Zhongshan Road, Taipei 104, Taiwan